Medallia AI for Conversations allows businesses to analyze 100% of customer interactions—far beyond traditional survey methods—by leveraging multilingual transcription and advanced conversational analytics. It identifies root causes of customer issues, automates post-call tasks, and delivers real-time, actionable insights. Designed for enterprise scale, it integrates with major CCaaS platforms and supports over 180 localization languages and 23 NLP languages. Employees can review and adjust AI outputs to ensure accuracy, while GenAI tools streamline QA by flagging concerns in under a minute, improving both customer experience and operational efficiency.

Join for free to read