RingCentral’s whitepaper explains how AI helps SMBs enhance customer connections through personalized, efficient communication. AI enables omnichannel support, smart routing, and real-time insights, improving customer satisfaction and agent productivity. Features like IVAs, automated coaching, and transcription streamline workflows. AI supports high-touch service in industries like finance and healthcare by summarizing conversations, managing records, and enabling multilingual messaging. Tools like RingSense unify conversations across platforms, while automation reduces costs and response times. Looking ahead, trends in generative AI, omnichannel integration, and advanced chatbots will further transform SMB communications.

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