Home

Guide

How to take a customer led approach to AI in your contact center

How to take a customer led approach to AI in your contact center

Zoom
Pages 8 Pages

Zoom advocates a customer-led approach to contact center AI that enhances human interactions rather than replacing agents. Key steps include improving chatbots with advanced conversational AI, using AI to personalize and speed up service, providing real-time coaching and guidance to agents, and proactively alerting supervisors when needed. Zoom’s AI tools, like AI Expert Assist and Virtual Agent, empower agents to resolve issues faster while maintaining a personal touch, transforming contact centers into proactive, connected hubs focused on customer satisfaction.

Join for free to read

You Might Also Like


Trends & AI in the Contact Center
Report Trends & AI in the Contact Center
Deloitte

Put AI to work for customer service
Guide Put AI to work for customer service
IBM

The State of the Contact Center in 2024: Research into the Transformative Forces Shaping the Industry
Report The State of the Contact Center in 2024: Research into the…
ICMI

How gen AI is reimagining and remaking the modern contact center
Ebook How gen AI is reimagining and remaking the modern contact center
Cognizant

More from Zoom


Getting started with contact center AI
Guide Getting started with contact center AI
Zoom

The State of Customer Experience (CX)
Ebook The State of Customer Experience (CX)
Zoom

persuasive sales presentations
Report persuasive sales presentations
Zoom

From contact center to Total Experience: A guide to building lasting customer loyalty
Guide From contact center to Total Experience: A guide to building…
Zoom
© 2025 Contentree.  All Rights Reserved   |   Privacy and Cookies   |   Legal   |   Do not sell my info