The eBook Guide to Improving Employee Experiences in ServiceNow explains how companies can overcome fragmented systems and portal fatigue by unifying access to content across platforms like SharePoint, Workday, and LMS within ServiceNow. It stresses three steps: first, centralize engagement by surfacing knowledge from all sources to simplify self-service; second, personalize experiences with AI-driven recommendations based on role, location, and behavior to reduce caseloads and empower employees; third, capture intelligence from employee journeys through analytics to identify gaps and improve content. By combining ServiceNow with Coveo’s AI, organizations can accelerate digital transformation, boost productivity, and deliver seamless, engaging employee experiences.

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