ServiceNow has significantly enhanced its employee experience by leveraging its own platform, focusing on AI-powered tools like Virtual Agent and AI Search. These tools form the core of their self-service strategy, enabling employees to find solutions quickly and efficiently. Over the past five years, the Virtual Agent has handled over 1.5 million interactions, improving the employee self-solve rate to 59%. Additionally, AI Search has increased search result relevancy by 26%, leading to faster and more accurate responses. This digital transformation not only improves employee satisfaction but also allows ServiceNow to focus on delivering value to its customers.

Join for free to read