The eBook A Guide to Boosting the Success of Your ServiceNow Customer Workflows explains how to meet rising expectations by unifying knowledge, personalizing support, and leveraging analytics. It highlights three steps for self-service: surfacing content across all channels, delivering AI-powered contextual recommendations, and capturing insights from customer journeys to spot gaps and anticipate needs. For agents, it stresses unifying access to content in the ServiceNow workspace, reducing effort with machine learning recommendations and visibility into customer actions, and aligning KPIs with business outcomes rather than outdated metrics. Combining ServiceNow with Coveo accelerates service transformation by breaking silos and enabling intelligent, personalized support.

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