Medallia’s guide showcases how manufacturing leaders like Samsung, 3M, Renewal by Andersen, and Schneider Electric are transforming customer and employee experiences through real-time feedback, video insights, and cross-functional collaboration. Samsung’s Care Pulse program and 3M’s customer experience system drive systemic improvements and higher NPS. Renewal by Andersen uses video feedback to improve service and marketing, while Schneider Electric scaled its customer ambassador program to boost satisfaction and response times. All case studies highlight the power of integrating customer signals into operations to drive loyalty, innovation, and business growth.

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