This guide focuses on how telecom operators can design, deploy, and optimize chatbots to improve customer experience and operational efficiency. It identifies common telecom pain points such as high call volumes, repetitive inquiries, churn, and slow resolution times. The document outlines high-impact chatbot use cases including balance checks, plan changes, roaming support, troubleshooting, number portability, and billing inquiries. It emphasizes the importance of natural language understanding, seamless handoff to human agents, and omnichannel deployment across messaging apps. The guide also covers governance, analytics, continuous training, and KPIs to ensure chatbot success while maintaining trust and regulatory compliance.

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