Xoriant helped one of the Big 4 audit firms develop an intelligent information retrieval chatbot that assists field consultants in quickly and accurately accessing tool-related information from processed documents. Leveraging AI/ML, natural language understanding (NLU), ontology building, and graph database indexing, Xoriant delivered a chatbot with 98.3% accuracy that maintains conversational context, guides users to detailed document phrases, and ensures consistent cross-platform experience. This solution saved 60% time and reduced resource costs, greatly improving audit process efficiency.

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