The 2022 edition of *ZP - Agent Insights* reveals that workplace flexibility remains highly valued, with 88% of agents preferring remote or hybrid models. Despite digital shifts, human connection still matters—81% say empathy drives satisfaction. Top frustrations include limited system integration and unclear performance feedback. Career growth remains a key motivator, yet only 44% feel supported in advancement. The report also highlights the importance of mental well-being, with 69% citing emotional health as crucial to job performance. Effective technology, recognition, and empathetic leadership are central to retaining and empowering agent talent.

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