Healthcare rarely experiences a “normal day”; no two patients are alike, and each staff member is unique. However, unexpected events such as pandemics, earthquakes, fires, protests, strikes, and ever-changing government and payor regulations and reimbursements challenge health systems to deliver quality care to patients while protecting and growing staff. Health systems are on the front line of the community’s response to each crisis. They must be adept at quickly and effectively meeting the needs of the communities they serve,

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