CASE STUDY Resilient, Responsive Operations in Times of Uncertainty At the River Terrace Inn, A Noble House Hotels & Resorts Property2 RESILIENT, RESPONSIVE OPERATIONS IN TIMES OF UNCERTAINTY In times when it becomes necessary to run with a lean staff, hotels must be more efficient and empower both guests and staff with self-service tools. From a global pandemic to a rash of wildfires, here’s how the ALICE Platform has empowered Noble House Hotels & Resorts to build a dynamic and resilient operation, prepared for anything that comes its way. Building a Resilient Operation3 RESILIENT, RESPONSIVE OPERATIONS IN TIMES OF UNCERTAINTY Like so many hoteliers during and after the pandemic, Steven Marais has been working overtime to maintain operations amidst an unpredictable global downtur

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