EBOOK What’s Causing That Ticket? A Beginner’s Guide to Troubleshooting Devices, Networks, and Applications for Service Desk Teams ©2024 Zscaler, Inc. All rights reserved.©2024 Zscaler, Inc. All rights reserved. 02 ©2024 Zscaler, Inc. All rights reserved. 02 WHAT’S CAUSING THAT TICKET? Contents Introduction 3 Resolving Tickets, Step by Step 4 Device Issues 5 Networking Issues 9 Application Issues 12 Improving Troubleshooting Workflows 14 Introducing ZDX 15©2024 Zscaler, Inc. All rights reserved. 03 5 STEPS TO STOP RANSOMWARE WITH ZERO TRUST ©2024 Zscaler, Inc. All rights reserved. 03 WHAT’S CAUSING THAT TICKET? In today’s world, a company’s success depends on the quality of the experiences it’s able to give its employees. Because these experiences are so tech-dependent, IT support prof

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