The eBook "Cloud Intelligence: How to Boost Service Quality and Drive Down Ticket Volumes" by Zscaler addresses the increasing challenges service desk teams face in today's remote and hybrid work environment. With employees working from various locations and relying on a mix of SaaS apps, cloud services, and legacy technologies, troubleshooting issues has become more complex. The eBook introduces Zscaler Digital Experience (ZDX) as a solution to improve visibility, enhance service quality, and reduce ticket volumes by addressing common issues like application outages, cloud service disruptions, and home WiFi problems. The goal is to make service desk teams' jobs easier while improving end-user satisfaction.

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