Vietnam Airlines: Ticket to Digital Transformation OUR CLIENT Vietnam Airlines (VNA) is the national flag carrier and the biggest airline in Vietnam with a revenue of US$482 million in 2020. With a remit for change to further respond to market volatility, the business is determined to “implement resilient digital transformation to become a comprehensive Digital Airline Group” * . As a trusted partner to VNA for seven years, FPT has acquired a clear understanding of their vision towards a digital future and was subsequently chosen alongside other partners to help them achieve such goal. Among the systematic changes to drive full-blown digital transformation is smart adoption of mobile, which justified VNA’s firm decision to build a mobile- friendly frequent flyer program

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