This report outlines the top questions claims executives are asking about generative AI and explores its role in transforming insurance operations. GenAI can enhance claims processing by summarizing documents, generating communications, and assisting with triage and severity estimation. However, it has limitations in making final claim decisions and handling sensitive cases like life insurance. Executives must ensure consistency and auditability to maintain compliance. Adoption is an ongoing journey requiring constant learning. The report guides claims and IT leaders in identifying high-impact use cases and preparing for strategic AI integration.

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