This report outlines the top five questions insurer CIOs are asking about generative AI, focusing on its role in transforming operations, IT, data, security, and risk management. It examines GenAI’s potential across insurance functions and how it will alter IT architecture, data pipelines, and security models. CIOs are weighing implementation costs, ethical considerations, and regulatory risks as they develop strategies. While early use cases show promise in boosting efficiency and personalization, success depends on clear governance, talent readiness, and aligning GenAI deployment with long-term digital transformation goals.

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