In 2024, retail banking and payments face rising economic and geopolitical volatility, forcing institutions to modernize while managing shrinking margins and regulatory pressures. Top trends include declining card revenue due to regulatory changes, widespread deployment of generative AI, acceleration of open banking via Section 1033 in the U.S., and growing adoption of real-time payments in Europe. Banks are turning to next-gen core banking systems, ATM-as-a-Service, and diversified outsourcing. Alternative payments are gaining ground at the point of sale, and partnerships are becoming critical to navigating this evolving landscape.

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