The January 2023 Aite-Novarica Group report outlines 10 trends in retail banking and payments, reflecting a shift toward balancing stability and growth amid economic volatility. Key themes include growth in payment orchestration, evolving BNPL and alternative credit models, rising threats to card payments, and merchants optimizing acquiring partnerships. Banks must enhance omnichannel experiences, compete for deposits, and address climate change opportunities. Earned wage access is emerging as a valuable banking service, while the Credit-Cards-as-a-Service model faces regulatory pressure. The metaverse is gaining traction as a future commerce channel.

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