The Bloomfire PDF “The Rise of Knowledge Engagement” defines knowledge engagement as the proactive sharing, collaboration, and application of collective intelligence to enhance innovation, efficiency, and growth. It explains that without centralized and accessible knowledge, organizations face silos, lost expertise, and reduced productivity. The paper highlights how engagement improves customer experience, fosters innovation, and aligns teams across departments. It contrasts knowledge engagement with traditional knowledge management, emphasizing continuous contribution, discoverability, and action. Case studies from Capital One, Conagra, AGIA Affinity, and Insperity demonstrate measurable gains in speed, collaboration, and retention through Bloomfire’s platform.

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