The Bloomfire Ultimate Knowledge Engagement Workbook (2023) guides organizations in developing actionable knowledge engagement strategies. It defines knowledge engagement as the practice of centralizing and expanding shared intelligence to drive collaboration, innovation, and operational efficiency. The workbook outlines six steps: identifying knowledge gaps, setting SMART goals, mapping assets, forming a steering committee, creating engagement culture, and measuring success. It emphasizes continuous curation, baseline KPIs, and analytics to sustain long-term value. Case studies from Orvis, Capital One, and Insperity demonstrate how Bloomfire enhances customer service, breaks silos, and strengthens company-wide knowledge sharing.

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