While the biggest changes transforming hospital care are apparent—payment systems are rewarding value over volume and technologies like telehealth and minimally invasive procedures are remapping where and how patients receive healthcare—a quieter development is occurring in the medical staff services offices of hospitals. Many health systems are setting a precedent to use the medical staff office as a catch-all. Unfortunately, it may be taking on many consequential tasks related to a health system’s business and quality functions, but without the benefit of its staff receiving sufficient support. Medical credentialing and clinical privileging have always been the bread and butter of the medical staff office.

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