Retail in a Box by HCLTech is a modular IT operations and technology suite designed to transform the retail value chain. It offers scalable, customizable services for store operators, supply chain managers, and marketers to streamline operations, boost efficiency, and enhance customer experience. Key features include SLaaS (Store Lifecycle as a Service), a multimodal AI-powered service desk, centralized field service control, retail IT governance, and integration of advanced technologies like AI/ML, AR/VR, and IoT. It supports various retail segments—Apparel, Grocery, QSR, E-commerce—enabling seamless, omnichannel retail transformation.

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