WHO’S ON CALL? Reaching the right physician when seconds countPoor on-call scheduling systems can adversely affect patient care. With the prevalence of smartphones and pagers in healthcare, reaching the right physician for consultations and questions ought to be easy. But the reality is that finding the right clinician, especially one on call, is still a challenge because these schedules are complex and constantly changing. Communication-driven workflows break down when on-call schedules are out of date, difficult to maintain, or exist separately from staff directories. Likewise, digital spreadsheets may have multiple versions with conflicting information, and paper copies become outdated as soon as they’re printed.

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