The complexities of your role as a healthcare leader cannot be overstated. In recent years the complexity increased as the weight of administrative tasks rose, meeting patient needs became more difficult, and the overall healthcare environment was rapidly shifting. And then came the COVID-19 pandemic. The list of frustrations impacting hospital care teams, executives, and contact center staff is growing longer, leading to increasing levels of burnout. The symptoms of burnout are varied and complicated, but often include a state of emotional exhaustion, an increase in detachment, and a decrease in productivity. Burnout impacts the health of clinicians and contributes to the loss of practicing physicians and nurses.

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