The challenge VCU Health’s dedication to patients and willingness to try new approaches are encapsulated perfectly in their motto: We preserve and restore health for all people of Virginia and beyond through innovation in service, research, and education. Establishing effective clinical communications is a key aspect of ensuring this philosophy is carried out around the clock—on patient floors, in the contact center, and everywhere in between. However, this growing organization began to pinpoint difficulties they knew could only be resolved if they considered the entire enterprise when looking for the right technology. According to Don Smith, VCU Health’s communications operations manager, the health system was struggling with inefficient workflows when it came to clinician communi

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