UKG People Assist, formerly known as PeopleDoc Employee Case Management, empowers employees with an on-demand, personalized knowledge base to find HR-related answers, while HR teams efficiently manage more complex requests. It automates request routing, tracking key metrics such as SLA performance and response times to improve HR service delivery. HR professionals benefit from centralized task management, automated notifications, and predefined templates for consistent responses. Employees receive a personalized, user-friendly experience, easily accessing relevant HR information and receiving updates on request statuses via email or the knowledge base.

Join for free to read