Tailored Brands used Medallia Digital to deliver safe, seamless, and personalized shopping experiences during COVID-19, bridging gaps between online and in-store touchpoints. They implemented touchless measurement technology, Buy Online Pick Up In-Store, and curbside pickup based on real-time feedback. Medallia surveys captured evolving customer needs and helped refine services like post-purchase and cart abandonment support. Associates were trained based on survey insights to improve service quality. The solution boosted revenue, enabled a fast rollout, and empowered store teams to respond quickly to issues, enhancing customer satisfaction and trust.

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