Siemens Healthineers Medical technology leader reimagines customer engagement, with digital workflows on ServiceNow CASE STUDYSiemens Healthineers has an installed base of 200,000 medical devices. It recognizes the optimum way of servicing these always-on devices is remotely and proactively. Challenge Consolidate multiple systems on one platform to create a global, user-centric workflow process Solution ServiceNow creates a single platform to build digital workflows and manage customer support services Products ServiceNow ® Customer Service Management 120K service activities managed each month 1.2K users providing remote service support 200K connected healthcare devices installed worldwide Accelerating digital workflows Siemens Healthineers generated revenues of €14.5

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