All of us are operating in a new world. On a daily basis, sales leaders are asking us how to get their teams refocused on the basics. Because now more than ever, reps must stay productive, efficient and effective. Business meetings are transitioning from in-person to virtual settings, among distributed teams that need to collaborate. Web conferencing and video interactions are becoming the norm. Yet, virtual communication requires a different approach to mimic what happens naturally when you are sitting across the table from someone.

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