Negative reviews can hurt, but responding well builds trust. 75% of patients value online reviews, and 81% feel satisfied when providers respond promptly and professionally. Monitor listings, reply with empathy, avoid disclosing details or apologizing, and offer to resolve issues offline. More than two-thirds of patients who leave negative feedback would return if their complaint is addressed. Engaging with feedback improves patient experience, boosts retention, attracts new patients, and enhances your online reputation.

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