Make the most of negative patient reviews

2 Pages

Negative reviews can hurt, but responding well builds trust. 75% of patients value online reviews, and 81% feel satisfied when providers respond promptly and professionally. Monitor listings, reply with empathy, avoid disclosing details or apologizing, and offer to resolve issues offline. More than two-thirds of patients who leave negative feedback would return if their complaint is addressed. Engaging with feedback improves patient experience, boosts retention, attracts new patients, and enhances your online reputation.

Join for free to read

Case Study Time to Accentuate the Negative

Case Study 39x more Google reviews boosts ratings and patient acquisition

Case Study HUMAN-PROVEN REVIEWS

Case Study 1647% more Google reviews boosts patient satisfaction and …

More from Tebra

Ebook Make a lasting impression with third-party reviews

Infographic The Right Way to Use Patient Portals

Infographic Collecting patient payments in this new world

Ebook Build lasting connections with new patient

Ebook

Make the most of negative patient reviews

Make the most of negative patient reviews

You Might Also Like

More from Tebra