Patient portals boost satisfaction and retention by offering convenience, accessibility, and improved communication. Nearly 1 in 3 patients prefer portals over texts or emails for feedback and inquiries. Features like online scheduling, prescription refills, and record access are essential—22% would switch providers to access their health history. Slow or no portal responses risk losing over 50% of patients, and 68% prefer the ability to manage appointments online. Practices must also train staff, as poor portal support drives patients away. Portals save time, cut costs, and enhance care delivery.

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