In a recent poll, ten out of ten office managers said that one of their favorite parts of the job was trying to collect past-due balances from patients. (This is not true. There was no poll. No office manager would ever say this, ever ?) Collections are the worst! You hate making those calls and patients hate receiving them. And managing all this is 1000% not fun, right? You’re not alone – here are some frustrations that several office managers shared with us about trying to collect patient balances: “We call, we text, we email – trying to get info to help us get paid. It’s such a painful task to collect.

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