The eBook discusses the evolving importance of supplemental benefits in healthcare, especially highlighted by the COVID-19 pandemic. It shows how these benefits, such as OTC medications and essential goods, have become critical in supporting preventative care and reducing healthcare costs. The text emphasizes the need for innovation in benefit design, focusing on social determinants of health and the growing demand for personalized, accessible care options. The future of benefit design lies in creating customizable solutions that meet the unique needs of diverse populations.

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