Medallia supports the federal government's customer experience goals outlined in Executive Order 14058 by enabling agencies to deliver seamless, equitable, and secure services. The platform empowers employees with AI-driven insights, real-time feedback, and role-based alerts, helping agencies reduce burdens, address inequities, and improve trust. Medallia fosters collaboration across departments, enhances service delivery through agile and automated workflows, and drives employee engagement from hiring to retention. With enterprise-grade security and intelligent data capture, it supports scalable, data-informed transformation for agencies seeking to improve both employee and public experiences.

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