Format Background... > Picture or texture fill > Set to one of the provided selections in the image library STORIES Improving the public insurance experience with digital toolsA digital transformation of substantial size Call for change Insurance plays a vital role in helping people manage risks of all kinds— especially for this public insurer, which helps 1.2 million self-employed Europeans manage their health, wellbeing and a wide range of other risks. High stakes and complexity come with the territory for many insurers, and organisations require robust systems to deliver top notch service. In 2016, this public insurer realised that its decades-old core IT systems were creating significant roadblocks for employees trying to help people. For example, searching for informa

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