Medallia’s infographic shows that CX delivers measurable ROI by boosting revenue, reducing churn, and cutting costs. Examples include a 30% revenue increase from at-risk hotel guests after recovery outreach, and $30.5M in added sales from personalized apparel offers. CX improvements reduced cart abandonment by 57%, recovering $10.9M, while optimizing agent performance saved $1.4M by eliminating 17.5 hires. Real-time intelligence helped cut repeat calls by up to 57%, saving $2.4M, and unified CX strategies tripled returns on investment. Forrester reports a 185% ROI over three years and $60.5M in benefits from improved experiences.

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