This IDC InfoBrief explores digital transformation priorities among 387 global retail executives, highlighting investment in AI, cloud systems, and finance modernization. It identifies challenges such as IT complexity and siloed data, and outlines core areas needing overhaul like workforce management and planning. Emphasizing intelligent automation, cloud partnerships, and AI-driven decision-making, the study underscores the strategic role of modern business systems in driving profitability, agility, and resilience.

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