The April 2024 report examines how corporate banking executives are responding to challenges such as deposit retention, interest rate volatility, cyberthreats, fintech competition, demand for frictionless client interactions, and economic uncertainty. Banks are prioritizing technology investments to align with customer needs and manage market risks, but constrained budgets require focus on critical initiatives. Only 21% feel adequately funded, and fewer than 25% believe they meet customer speed expectations. Success depends on embedding data, analytics, and reporting into integrated platforms, processes, and tools to improve service and operational efficiency.

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