This brochure introduces HCLTech’s Conversational Analytics solution, which converts unstructured voice and text data into actionable business intelligence. Powered by GenAI, NLP, and emotion analysis, it helps organizations enhance customer engagement, compliance, and decision-making. The platform identifies trends, intent, and sentiment to improve service delivery and operational strategies. It integrates seamlessly with enterprise data systems, providing real-time dashboards and measurable ROI from contact center and chatbot interactions.

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