Ebook

HCLTech AI Force Support

HCLTech AI Force Support

Pages 4 Pages

This brochure outlines HCLTech’s AI Force Support platform, designed to transform IT and customer support operations. Leveraging supervised and unsupervised learning with conversational AI, it automates ticket handling, knowledge article creation, and routing. Key benefits include 17% higher agent productivity, 10% faster resolution, and 20% improved solution identification. The system reduces MTTR, cost per ticket, and escalations while boosting first-call resolution through intelligent insights and GenAI-driven cognitive search and automation.

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