Medallia’s PDF outlines three strategies for accelerating retail agility in response to post-pandemic disruption: using AI-powered insights for real-time decision-making, engaging customers and teams in the moment to adapt faster, and scaling solutions by widely sharing feedback. Brands like DICK’S Sporting Goods and 7-Eleven show how integrating real-time feedback with analytics platforms improves ecommerce and case resolution. Video feedback and automated coaching also boost executive buy-in and frontline performance. These practices empower retailers to move from reactive to proactive, enabling fast, data-driven innovation across the organization .

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