The Focused Services program by Palo Alto Networks delivers personalized account-level support to help organizations proactively secure their network, cloud, and endpoints. The service includes periodic support reviews, root cause analyses, product feature/release guidance, and best practice alerts. It empowers customers through webinars and strategic business reviews while supporting product adoption aligned with long-term security goals. Though it excludes advanced features like event support or on-site troubleshooting (offered in higher tiers), it provides a strong foundation for technical issue resolution and security posture improvement. Eligibility requires a valid Premium Support or Premium Success plan.

Join for free to read