DIGITAL GAME CHANGERS EXPLORE DIGITAL GAME CHANGERS ENRICHING LIVES WITH CUSTOMER-FOCUSED TELCO SERVICES SOLUTION: Cloud INDUSTRY: Telecommunications COUNTRY: Albania “Having our core systems on a high performing infrastructure allows us to provide the quality of services we do now.” – VAHAP YEROGLU, CHIEF TECHNOLOGY OFFICER, ALBTELECOM ALBtelecom is the largest telecommunication operator in Albania, operating both in fix and mobile services, enriching the lifestyles of approximately 150,000 broadband subscribers and 500,000 mobile customers. It aspires to fully eliminate complaining customers experiencing any service downtime. But old technology and regular outages were holding it back. The telco now offers faster, more reliable customer service following upgrades to its core

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