Retailers face mounting pressure from inflation, supply chain issues, and labor shortages, exposing the gaps in outdated digital infrastructure. This PwC and Workday report urges retailers to complete their digital transformation—focusing on cloud, mobility, and real-time data access—to move from reactive to proactive operations. Doing so helps improve decision-making, empower workers, and enhance customer experiences. Success depends on better collaboration across HR, finance, and operations, supported by platforms like Workday. The path forward requires turning underused data into actionable insights and adopting predictive analytics to stay agile in a volatile market.

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