Customer reviews reveal distinct strengths and weaknesses across major coffee chains. Starbucks is praised for its drink variety but criticized for app glitches, payment errors, and poor response to customer service emails. Pret a Manger is valued for healthy food and free coffee offers, though customers struggle with subscription cancellations and note negative employee experiences. Costa Coffee is seen as a social hub but receives complaints about cold food, inconsistent coffee quality, and poor cleanliness. Relative Insight’s analysis highlights how language comparison uncovers actionable insights, guiding staff training and service improvements to boost customer satisfaction.

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