This PDF explains how governments can strengthen relationships with citizens using data to improve transparency, trust, and decision-making. During COVID-19, agencies like Colorado’s health department and Dallas city officials used Tableau dashboards to track cases, vaccinations, and community vulnerabilities. Building a data culture requires leadership support, workforce upskilling, and integrated systems to replace siloed data. Case studies show how Indiana improved policy transparency, the FTC identified fraud, and FEMA visualized disaster funding. The report concludes that data-driven digital transformation is essential for better services, resilience, and citizen trust.

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