Citizens and government are strengthening their relationship through data, especially in response to the COVID-19 pandemic. Public sector organizations used data to track outbreaks, identify vulnerable communities, and guide rapid response efforts. Examples include Colorado’s tracking system, Dallas’s COVID-19 dashboard, and empathetic design approaches aimed at preventing burnout. These initiatives highlight how data-driven strategies can improve transparency, responsiveness, and trust between citizens and government, paving the way for more effective public service delivery.

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