The CIO Secrets to Successfully Managing Technology Budget Cuts e-book by Gainsight’s Karl Mosgofian explains how CIOs can handle budget scrutiny during economic slowdowns. With CFOs pushing to cut SaaS vendor costs, CIOs must distinguish “need-to-have” tools from “nice-to-have” ones and tie spend directly to business outcomes. Tips include showing how digital CS software enables scaling without more hires, provides early churn warnings, and drives cross-sell growth. Strategies cover defending core tools with ROI data, consolidating vendors, upgrading existing systems, or using a “pilot light” approach to preserve critical platforms at minimal levels.

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