The Secrets to Delivering a Human-First Experience e-book explains how Digital Customer Success can scale efficiently without losing personal connection. It debunks myths, showing that Digital CS applies across all segments, enhances personalization through data, and augments rather than replaces CSMs. Key practices include showcasing the human behind messages, personalizing content by user profile, engaging communities for peer support, and aligning communications to user context. Success is measured through Time to Value, community impact, and sentiment analysis, proving that technology amplifies human relationships when applied thoughtfully.

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